Frequently Asked Questions

If you placed and already received a shipping order, we can't change or cancel the order until the item has been returned to the store.

If you placed a pickup order / your order hasn't been shipped yet, we can change or cancel the order, however please note that due to Shopify's processing fees placed on every transaction, there will be a 3% deduction to all refunds.

For more info on processing fees, please view the link below:

Shopify Processing Fees

Yes. The quickest way is to bring the record to the shop with your order number. If it’s still sealed and within 30 days of your order, we can process your return or exchange in store. If you’re unable to come in, please email support@seasickbham.com to handle a return. 

Return shipping is the customer’s responsibility. Records that have been opened, or are past 30 days, aren’t eligible for return, but we’re happy to make an offer on them through our used buying process in store.

When you purchase a title that is up for pre-order, you will see a release date on it's product page. We try our best to always ship as soon as possible to match with this date.

Please note that if there is a delay on the distributor/labels end, we have no control over this. We will communicate these delays with you as they come up, but otherwise they are out of our control.

All items purchased on the same order as a pre-order will be held until the (last) pre-order item has been released.

We advise customers to place pre-orders separately from regular titles to receive the other titles quicker.

We don't currently take discount codes. The one exception is our Record Club. Members get 20% off every third Thursday of each month, all year long. Signups open every January, so keep an eye on our Instagram and newsletter.

We’ll hold pickup orders for 30 days from the day we email you that it’s ready. Come by anytime during store hours and give us the name on the order. If you can’t make it in by then, we'll send you an invoice for shipping and mail it to you instead.

Sorry, we only ship to addresses located in the United States.

Standard shipping rate is $7, however we do offer other options such as UPS Ground, USPS Priority, etc. 

These rates fluctuate depending on the weight of your items.

Orders placed before 4pm usually go out the same day. Orders placed after 4pm ship the next business day, since that’s when our last carrier pickup leaves. Once your order ships, you’ll get an email with tracking. 

Please note that tracking can take 24-48 hours to update.

We highly recommend upgrading to UPS Ground for any and all shipping orders with any heightened sense of urgency. 

We do our best to always ship out orders ASAP on our end, but please understand we are not the shipping service, therefore once it leaves the store the timeline falls on the shipping service.

Please note that tracking can take 24-48 hours to update after your label is created, so don’t worry if it doesn’t move right away. Once your package leaves our shop, it’s in the carrier’s hands. If it still isn’t moving after a few days, contact the carrier first, then email us at support@seasickbham.com.

Shoot us an email at support@seasickbham.com within 7 days of delivery. Include your order number and a few photos of the record and the box it came in. Please hold on to the original packaging, since we may need it for a claim with the carrier. Returns are only available for items that arrive damaged or defective.

We currently operate with a drop-off system.

Come in anytime, give us your contact info and fill out our form about your collection and we'll process it typically within 2-5 business days*. Please note that not all collections receive an offer and we may decide to pass on some or all of your collection as we see necessary.

We cannot make an offer for your collection over the phone, we need to be able to see your collection to be able to make any offers.

*depending on demand wait times can vary.

For any further questions please contact us at support@seasickbham.com or call us at (205) 677-3166

We buy CDs, Tapes & Vinyl.

Vinyl must be in the cover/sleeve and free of deep scratches, dirt, and mold. The better the condition, the more likely we will be interested in purchasing your records.

CDs must be in playable condition, in original casing, and the general rule of thumb is the better the condition, the more likely we will be able to make an offer.

Tapes must be clean, free of excessive wear, and in original casing.

We are interested in purchasing collections of ALL genres, but there are some genres that sell better than others.

Please get in touch with us!

We recognize a large collection is difficult to easily move around.
Shoot us an email at support@seasickbham.com or give a call at (205) 677-3166 for more info.